TroyTroy Solis, founder of SOL-I.S. Technology Solutions, started his career in technology as a radar and radio electronics technician in the US Navy. After eight years of service, he joined the medical device industry, where his talent for technology advanced him from electronics technician to roles in I.T. management and consulting. After a decade in staff positions while consulting as a side business, he launched SOL-I.S. Technology Solutions, LLC in 2009.
Cindy, Office Manager since 2013, leads all customer service, accounts payable and accounts receivable. She is most likely the first helpful voice you will hear when you call us, and the go-to-person should you have any billing questions. Her extensive office management and customer service expertise is a result of her many years spent in the travel industry. She has been to several countries and loves to share her travel insights with others.
Gary is our Senior Technical Account Manager, having joined SOL-IS Technology Solutions in 2015. He provides tech support, customer service, project management, and onsite consulting to our clients. In addition to being a Certified Information Systems Security Professional (CISSP), he is a certified golf professional!
Alex is a Technical Account Engineer/System engineer (TAE) with emphasis on Windows, Azure AD and security. He prides himself on making Customer service his priority and puts himself in the customer’s shoes by always asking, “what type of service would I like to receive if I were a customer?” Ales has been a systems engineer since before the y2k problem, and iPhones.
Alex has always had a passion for tinkering with things from a young age – working on cars, bikes and “lately finishing a basement in my house.”
Favorite things to do – being a father, spend time at cabin, water ski and spend time on lake.
CassieOur Sales & Operations Analyst, Cassie, is our team’s newest employee, joining us in 2020. In addition to hardware procurement, she assists with phone calls and assigning incoming tickets. She is also process-oriented and enjoys creating or suggesting different processes to be more efficient as a team and for our clients.
Cory is a Technical Account Manager (TAM) and has been working with us since 2021 although, he was with us part-time in 2017. In addition to bringing 10 years previous technical support experience to the table, Cory also brings a history of being a technical college instructor inside a state prison system to the states finest male felons. Cory brings a friendly and unique perspective with what some might call a not so traditional IT-Tech attitude while assisting SOL-IS Technology Solutions’ clients with their technical support needs.
Vicki is our afterhours technician. She works in the evenings to take care of any configuration changes, cybersecurity implementations, upgrades or troubleshooting that requires more time and causes less interruptions for our clients. She has been an asset to our team since 2014.
Brenda began consulting with SOL-IS Technology Solutions in 2020, implementing a long-term strategy and a roadmap to execute. In addition to helping us implement relevant processes, procedures and scorecards to help grow SOL-IS Technology Solutions and hold us accountable, she is also providing these consulting services to our clients.